Shipping Policy
Shipping is included with the purchase of our Enclosed Trampoline models for all customers with a delivery address located in the continental USA.
Best American Classic Trampoline and Xtreme Trampoline models are eligible for for free delivery and installation for customers with a delivery address 50 miles or less from our office in Lewisville, Texas. If your delivery address is more than 50 miles from our office, please contact us for a delivery and installation quote.
Best American Classic Trampoline and Xtreme Trampoline models do not qualify for free shipping. Please contact us for a shipping quote.
Replacement parts and accessories including trampoline mats, frame pads, springs, etc. do not include shipping.
In an effort to better serve our customers, we are proud to offer free contactless, professional delivery and installation services. At this time, our delivery and installation services are only available to customers with a delivery address 50 miles or less from our home office in Lewisville, Texas.
This free service is only available on complete trampoline purchases. If you would like a quote for replacement part delivery and installation, please contact our customer support team.
To learn more about our professional trampoline installation service or to schedule the delivery and installation of your trampoline, please contact our customer support team.
It is important to note that our delivery and installation service is subject to availability and is honored on a first come first served basis.
Our products typically ship within 2-4 business days of an order being placed. You can expect to receive your shipment within 7-10 business days. All our products ship from of our home office in Lewisville, Texas.
If your shipment is delayed for any reason, we will contact you via email.
Our products are shipped via a reputable shipping company. Items that exceed the weight and size limits for ground shipping will be shipped via freight service.
As soon as your order is ready to ship, you will receive an email with tracking information. This information will indicate the shipping method (ground or freight) and will allow you to track your shipment.
If you have questions about freight delivery, please review our freight delivery section below or contact the Best American Trampolines customer support team.
The following guidelines will help you prepare for your freight delivery.
What to Expect
Shortly after your order is placed, usually 2-4 business days, our team will email you tracking information for your Best American Trampoline.
The freight delivery company will contact you, usually while the trampoline is being transported, to schedule a delivery window with you. It is imperative that you communicate with the freight delivery company in an timely manner. If the freight delivery company leaves you a voicemail, please call them back at your earliest convenience to schedule the delivery appointment. Best American Trampolines is not responsible for storage charges if you fail to schedule a delivery appointment in a timely manner.
Delivery Requirements
You will be required to have an adult, someone 18 years of age or older, present when your trampoline is delivered. This individual will be asked to inspect your delivery for damages. They will also be required to sign for the items being delivered.
Your Best American Trampolines order will be delivered curbside. The delivery driver is not responsible for moving the products beyond the curbside delivery location. If you request that they help you move the items, the delivery person will like decline.
We recommend that you ask a neighbor, friend, or relative that is able to lift heavy objects help you move your Best American Trampoline order beyond the curbside location.
Inspection
Once your Best American Trampoline delivery has been unloaded from the truck, we recommend that you kindly ask the driver to wait as you inspect the delivery. All Best American Trampoline products are meticulously packaged and shipped via a reputable freight carrier. We do not ship products in damaged boxes.
Damage & Missing Parts
If there appears to be damaged products or packaging, defective, or missing parts, we ask that you accept the delivery. The delivery drive may advise you to “reject the shipment” if it is damaged or missing parts. It is important that you accept the delivery and contact us immediately. We value you as a customer and will work with you to ensure that any issues with your trampoline shipment are corrected as quickly as possible.
If your trampoline arrives with damage, please have the delivery driver note the damage, take pictures of the damage, and contact our customer support team for additional instructions. All freight-related claims must be reported within three business days after delivery.
Customers who would like to pickup their Best American Trampoline or trampoline replacement parts at our office in Lewisville, Texas can use promo code LOCAL at checkout for free in-store pickup. Our team will contact you via email and by phone when your order is ready for pickup.
Best American pickup hours are from 8:30 a.m. to 5:00 p.m. Monday – Friday. If you have questions, please contact us today.
Once you have completed your purchase, you will receive an order confirmation email from Best American Trampolines. This email will serve as your receipt for your purchase and will show a summary of all items purchased.
Most products are shipped within 2-4 business days by our team in Lewisville, Texas. As soon as your order is ready for shipment, we will send you tracking information. This information will indicate the shipping method (ground or freight) and will allow you to track your shipment.
If you have questions about your order, we encourage you to contact our customer support team.
Our products are meticulously packaged and shipped via reputable shipping carriers. In the unlikely event that your Best American Trampolines order arrives with damage, please contact us as soon as possible. We will work with you to correct any issues with your Best American Trampolines order as quickly as possible.
We also ask that you please take pictures of damaged packages and/or products that arrive damaged.
Freight Delivery
If there appears to be damaged products or packaging, defective, or missing parts to products delivered by freight delivery, we ask that you please accept the delivery.
You should also have the delivery driver note the damage, take pictures of the damage, and contact our customer support team for additional instructions. All freight-related claims must be reported within three business days after delivery.
If you choose to hire an outside party to assemble your product, we recommend that you ensure all parts required to complete the installation have arrived and are in good condition before the vendor is scheduled.
It is important to note, Best American Trampolines is not liable for parts that receive damage or go missing during the third-party installation process.
If you have additional questions visit our frequently asked questions page or contact our customer support team.
All products sold by Best American Trampolines must be shipped to a physical address. We are not able to ship to a P.O. box or to APO/FPO addresses.
Information on Returns and Cancellations can be found here.
Our products are currently offered to customers with a delivery address within the contiguous United States. If you have a delivery address outside of the contiguous United States, please contact our customer support team.